Return Policy

  • All merchandise is guaranteed to be in the condition stated in the item description.
  • All returns must be sent back to us within 30 days of receipt. It is important that all items are inspected upon receiving the order, and that any complaints are directed to us immediately. Also, once a return request has been made, the customer has 1 week to return the merchandise for credit. We cannot be responsible for merchandise that remains in the customer's possession for a long period of time.
  • Academy Records & CDs reserves the right to research all returns and problems with orders. Repeated returns and excessive damage to product may or may not be credited or replaced.

Academy Records & CDs will accept returns on merchandise sold only under the following conditions:

  1. Incorrect Representation - If Academy Records & CDs has accidentally misrepresented one of our titles in a website listing or if you feel that an item you have purchased significantly differs from the description we listed, we will consider a return for store credit.
  2. Defects - If a new LP or CD purchased at Academy Records & CDs website is defective due to an error by the manufacturer, we will offer credit for the cost of the item towards the purchase of another item.
  3. Processing Error - If an error has occurred in a customer order at the fault of Academy Records & CDs, then we will accept the item back for credit. However, if an error occurs at the fault of the customer ordering an item, Academy Records & CDs cannot be held responsible. *We also do not accept returns based on taste, having duplicates, or on items purchased in error.
  4. Shipping Damage/Loss - Academy Records & CDs is committed to getting you your records and CDs in the best possible condition, and to that end we carefully pack each order. We cannot however be responsible for items damaged by the postal service/UPS, nor for lost packages.

If you need to return an item, please email us first at aolteam@academy-records.com, indicating the reason for your return. When you return the items, please be sure to include the original order number and receipt. We can refund shipping costs only if the return is a result of our error.

Please send all returns to:
Academy Records Online
12 W. 18th St.,
New York, NY 10011